In the thriving Middle East, with booming B2B and B2C deliveries, businesses have a huge opportunity. The region excels in digital consumer engagement, making it perfect for traditional businesses going digital and tech-first companies scaling with cost-efficiency and quality.
However, growth also brings challenges, especially in last-mile delivery. These challenges include improving efficiency, ensuring delivery quality, estimating delivery times, maintaining order visibility, and meeting service level agreements. Alarmingly, one in five consumers is unhappy with long delivery times and mismatched services.
To succeed, businesses need to personalize the fulfillment process by offering real-time updates, various fulfillment options, convenient time frames, and a seamless communication platform. Studies show this can boost revenue by 10 to 15%.
Join Locus in Riyadh for an exclusive CXO Roundtable where logistics leaders will discuss strategies to redefine consumer convenience by streamlining supply chains, reducing costs, enhancing efficiency, and creating memorable experiences. Gain insights to navigate the evolving supply chain landscape in Saudi Arabia.