Intelligent Automation & AI for improved business outcomes with Freshworks

Location

Location

Address Dubai Marina

Date

Date

Thursday, 16th November 2023

BOARDROOM OVERVIEW

In today’s rapidly evolving business landscape, optimizing and streamlining IT Service Management (ITSM) practices is crucial to meet your organization’s specific needs and goals.

Organizations are changing spending patterns to improve margins and find cash flow to fund potential recessionary challenges. And digital transformation tops priorities to address the economic downturn, indicating opportunities to improve efficiency and/or business value. As IT teams across the globe face the growing expectations of doing more with less, AI/ML can come to their rescue.
Providing service management to organizations has evolved from basic service requests to providing new and emerging enterprise-scale tools and technologies that help automate business workflows and return solid ROI. Today IT leaders are asked to provide solutions that support digital transformation initiatives in addition to enhancing predictable service delivery throughout the business.

Join us, where we discuss how ESM solutions help enterprises level up service delivery across the organization. Learn how IT departments can expand their skills, experience, and knowledge of IT service management into a much wider organizational environment.

WHY ATTEND?

The state of workplace technology and the impact of bloatware on IT management

How to right-size IT management for every stage of your business to trim the bloat

Delivering faster, easier ITSM with Freshservice

Three challenges of the future that AI/Automatomation can solve

Empowering your ITSM platform with AI

Deliver consistent, measurable value using Freshservice AI and automation

WHO SHOULD ATTEND?

  • Chief Information Office
  • Chief Technology Officer
  • Vice President  of Information Technology
  • Head of Information Technology
  • Director of Information Technology

TARGET INDUSTRY

Agnostic

BOARDROOM AGENDA

10:30 AM – 11:00 AM

Registrations & Networking Coffee Break

11:00 AM – 11:10 AM

Keynote by Protiviti

11:10 AM – 11:30 AM
Creating customer and employee delight with Freshworks
11:30 AM – 12:10 PM
Fireside Chat: The Role of Generative AI in Digital Transformation
12:10 PM – 12:30 PM

Solution Presentation

12:30 PM Onwards

Lunch

BOARDROOM LEADERS

Shreyas Nandennavar

Partnerships & Strategic Alliances | MEA

Prabhu Ramaswamy

Associate Director

REGISTRATION FORM






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