Building Data-Driven Loyalty
in the age of AI

By Invitation Only – Exclusive CXO Roundtable

Date

Thursday, 26th September 2024

Time

09:30 AM - 02:00 PM

Boardroom Overview

Join us for an exclusive roundtable featuring top industry leaders and experts from the UAE, specializing in fostering emotional loyalty in customers. This discussion will cover building the right loyalty programs, measuring their value with the most important KPIs for your company, and how emerging technologies can help you navigate in the ever-transforming loyalty landscape.

Additionally, Don Smith, Capillary’s Global Chief Consulting Officer, will lead a workshop on ‘Essentials for Loyalty Analytics and Leveraging the Right Set of Metrics’. This session will enable in realizing the true potential of your loyalty programs by focusing on the metrics that matter, fostering true brand affinity, and building deeper relationships with your customers.

Key Discussion Points

Overcoming the challenge of building customer loyalty in a digitally saturated environment

Addressing the issue of legacy systems that result in fragmented customer experiences

Identifying the most important KPIs for holistically understanding customer loyalty and program health

Leveraging Gen AI to improve loyalty strategies

Why Attend

Who should attend

Multiethnic,Corporate,Business,Team,Meeting,In,The,Office,For,A

Target Industry

Retail

CPG

Conglomerates

Airline

Healthcare

Boardroom Agenda

09:30 AM – 10:00 AM

Registration & Networking

10:00 AM – 10:05 AM 

Welcome Address by Verve Management

10:05 AM – 10:20 AM

Introduction by Capillary

Speaker: Ishant Jindal, Head Sales – MEA & India

10:20 AM – 10:35 AM

Keynote: Building Data-Driven Loyalty in the Age of AI

Speaker: Siddhant Jain, VP, Customer Success – Capillary

10:35 AM – 11:30 AM

Workshop: Essentials for Loyalty Analytics and Leveraging the Right Set of Metrics

Speaker: Don Smith, Global Chief Consulting Officer – Capillary

11:30 AM – 11:45 AM

Networking & Coffee break

11:45 AM – 01:00 PM

Moderator-led discussion by the group

01:00 PM – 02:00 PM

Lunch & Networking

Boardroom leaders

Don Smith

Global Chief Consulting Officer – Capillary Technologies 

Santosh Reddy Nigudagi

VP, Sales and Marketing – Capillary Technologies

Registration Form

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