Leveraging AI in an evolving
ITSM landscape

By Invitation Only – Exclusive CXO Boardroom

Location

Sofitel Dubai Downtown

Date

Thursday, 12th September 2024

Time

10:00 AM to 01:00 PM

Boardroom Overview

Business in 2024 calls for a shift in the ITSM landscape, with the mainstream role of Artificial Intelligence (AI) in transforming workplaces. AI and its cutting-edge fact, generative AI bring to the forefront the importance of enhancing employee experiences, and ways to achieve it. It is also important for IT leaders to choose the right AI tools to avoid unnecessary tech spends while balancing organizational efficiency and productivity.

Join us for an in-depth discussion on AI’s promise in ITSM, especially in transforming employee experiences, its challenges, and how Freshworks is at the forefront of this AI revolution.

Why attend

  • The power of AI in enhancing employee experiences
  • Facets of AI, with a special focus on generative AI
  • Challenges in implementing generative AI
  • Freshworks at the forefront of the AI revolution and its role in enhancing employee experiences through Freshservice and Freddy AI
  • Best practices in implementing generative AI

Who should attend

  • CIO
  • SVP/VP/Director
  • Head – Digital Transformation

Boardroom Agenda

10:00 AM – 10:30 AM

Arrival & Networking Breakfast 

10:30 AM – 10:40 AM 

Welcome Remarks 

10:40 AM – 11:00 AM

Keynote Presentation – Leveraging AI in an evolving ITSM landscape

11:00 AM – 12:00 PM

Interactive Round Table Discussion

12:00 PM – 12:15 PM

Closing Remarks

12:15 PM Onward

Executive Networking Lunch 

Boardroom Leaders

Karthik Chandra Akula

Regional Head for Middle East & North Africa

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